Pole To Win Inc. (Headquarters: Nagoya City, Aichi Prefecture; CEO: Tachibana Teppei),a company that provides service lifecycle issue resolution and is a  subsidiary of Pole To Win Holdings Inc. (Headquarters: Shinjuku-ku, Tokyo; President and CEO: Tachibana Teppei; stock code: 3657) , is pleased to announce that it will be speaking at a webinar for the Magisemi x Business (New Encounters and Experiences with Digital) community produced by Magisemi Co., Ltd. on Wednesday, December 4, 2024.

■ Webinar Overview
Theme: Optimizing contact centers through AI and outsourcing - Is it OK to let AI handle customer support?
Date and time: Wednesday, December 4, 2024, 13:00-14:00
Participation fee: Free
How to watch: Webinar URL
Application deadline: December 3, 2024 (Tue) 12:30

■ Session Overview
In this seminar, we will explain the challenges of automated responses, including AI, and introduce effective outsourcing services that can solve these issues.
We will introduce how to achieve both efficiency and customer satisfaction through a hybrid approach of AI and humans, and propose optimal call center operations, including actual implementation examples.

Program

12:45～13:00 Reception
13:00～13:05 Opening
13:05～13:45 Optimizing contact centers through AI and outsourcing - Is it okay to let AI handle customer support?
13:45～14:00 Q&A

Webinar speakers

Pole To Win Inc.
Manager, Customer Service Group, Third Business Division
Mr. Hideaki Sakai

Support for hosting

Majisemi Co., Ltd. https://majisemi.com/

■ Click here to apply